Questions and answers about the MYCLOUD Transit Hotel
Do you have any questions about the service, booking, or facilities of MY CLOUD Transit Hotel?
Find here an overview of the most frequently asked questions!
If your question is not answered here, please contact us.
MY CLOUD is located in Terminal 1 of Frankfurt Airport. Next to Gate Z 25 in the transit area.
If you find a cheaper price within 24 hours of booking we will match the price. In this case please supply us with the following information: Website address of the offer, date of stay, room type, single or double occupancy.
Check-in and check-out is possible between 05:00 am and 10:00 pm. Due to the closed passport and security checks, entry and exit of terminal Z is not possible outside of these times.
You need your boarding pass and passport.
Skyline departs concourse Z daily between 05:30 am and 10:00 pm.
The times are freely selectable on our homepage.
Our reception is staffed 24 hours, 7 days a week.
The transit hotel can only be reached via the non-Schengen area of the airport. You can only enter this non-Schengen area if you have arrived / are departing from Frankfurt Airport as a passenger and either your place of departure and / or your destination airport is in the non-Schengen area.
You are welcome to extend your stay, depending on availability.
|Hours 4 – 8||=||20 € per hour|
|Hours 9 and beyond||=||10 € per hour|
Cancellation is free of charge if cancelled within 24 hours before arrival. Less than 24 hours the full amount is due.
No, you do not need a visa to enter the hotel.
Please send your request via e-mail to email@example.com
No, we do not accept cash, credit card only.
As we are in the transit area it’s only possible to bring your hand luggage with you.
Storing luggage at the hotel is not possible.
Yes, every room has an air conditioner.
There are free toiletries in the rooms, various other items are available free of charge at the reception.
Children under 13 years stay for free, children 13 years and older are considered adults and pay the full price.
Yes, we have a baby bed at the hotel. Please contact our reception if you need one.
Due to the size of the rooms, extra beds cannot be booked.
Our rooms are approx. 10 square meters large.
No, the rooms are not barrier-free/accessible, but our hotel and the rooms are on one floor.
Max. 2 adults are allowed to use the room.
No, unfortunately pets are not allowed in our hotel. You are welcome to contact the Lufthansa Animal Lounge.
Animal Lounge including pick-up service: https://www.frankfurt-airport.com/en/airport-guide/animals/dog-hotel.html
No, smoking is strictly prohibited throughout the airport. There is a smoking lounge close to the hotel.
We have 2 snack machines in the lobby. There are also free hot drinks and water.
Yes, there is wifi in our rooms free of charge. Please ask at the reception.
The following languages are spoken in our hotel: Afrikaans, Arabic, German, English, Spanish, French, Italian, Portuguese, Russian, Turkish, Greek, Moldavian, Romanian and Slovakian.
All lost items are taken to the airports’ lost and found office.
You can find us on Instagram @my_cloud_transit_hotel and on Facebook at MY CLOUD Transit Hotel.